Support

Stuck on something? We've got your back.

No tickets to chase, no bots to argue with. Reach us directly — WhatsApp, phone, or email — and a human from the Yaxii team will pick it up.

Fastest reply — usually within minutes during work hours.

Prefer to talk it out? Pick up the phone, we're real people.

Send the full story, screenshots, license — whatever helps.

Mon–Sat, 9:00–19:00 (GMT+1). Outside hours? Leave a message — we read everything.

Or DM us:

Install, configure, customize — most answers live here.

Recent releases, fixes, and what's shipping next.

Frequently asked questions

If your question isn't here, don't overthink it — just message us.

I just bought a Yaxii product — how do I activate it?

Will I keep receiving updates after purchase?

Can I use one license on multiple websites?

What if the product is not right for me?

Can you customize the product for my store?

I found a bug — what is the fastest way to report it?

Can I contact you directly?

Seriously — we'd rather hear from you twice than have you stuck once.